Terms and Conditions

Shipping & Delivery

Shipping

We can deliver your wines to you at any UK address, work or private, within 4-5 working days of your order being placed (It can sometimes be sooner if we are performing deliveries personally, and if the wine is not currently held in storage at our bonded warehouse). Specific date delivery is also available, please notify us upon ordering. 

  • Free UK Mainland Delivery is offered for orders with a value in excess of £120. All other deliveries will incur a postage and packing surcharge applied at checkout.
  • There is no minimum order quantity.

(Remote Scottish Mainland, Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands & Scilly Isles) - If you live in these areas there may be additional postage and packaging surcharges applied to your order after checkout. We will confirm whether there is a surcharge before preparing your order. Should you be placing your order online, you shall be presented with delivery carrier options, with their price details, during checkout. Please consider these options carefully before placing your order as their charges may vary, and ensure that your postcode is correctly spaced e.g DE73 8EN to receive the right delivery rate. 

We always do our very best to achieve our stated delivery times but please note we can not be held for circumstances beyond our control, including (but not limited to), adverse weather conditions, third party carriers and transit difficulties.

Delivery

We offer a tracking system for deliveries, this will be made available to you upon the processing of your order. In addition, it is recommended that if required specific delivery instructions are given (the function is available on the cart page.)

If the delivery cannot be completed a card will be left with a phone number so another delivery day can be arranged. We must either obtain a signature or know where the consignment can be left. If the item is not claimed from the card within a week, it will incur a £10 minimum delivery surcharge to resend to your address, to cover its return and redispatch.

  • If you have any questions regarding deliveries or have specific delivery instructions, please contact us and we will be able to help you.

    Pre-Order

    Please note that the vintages on products available for pre-order are subject to change and final availability.
    We will contact you via e-mail or telephone once the items are available for dispatch, and in the event of lack of availability, you will be fully refunded for the pre-paid amount.

    Stock Availability

    We use our best endeavours to keep our website up to date, however due to our having a high turnover, there may be rare instances in which our website has enabled you to order an item that is out of stock. Should this occur, we shall contact you to arrange a suitable alternative or refund. 

    Vintages displayed on our website are as accurate as possible but may change during the course of the year. Where we have shown two different vintages e.g 2021/2022, we will move to the latter when stocks of the former have been exhausted. High turnover can lead to unexpected vintage changes - Please contact us before ordering if requiring a specific vintage.

    Please also note that product images on the website may not reflect the item that is being sold as the labels/bottle designs can change without update.

    Disclaimer

    (1) Please note that all the information we provide on our website has been kept up to date to the best of our ability, however it is for general informative purposes only.

    (2) We do not make any implied or expressed representations or warranties of any kind in respect of the information provided with regards to products, services, events or images on the website. Any reliance on such is solely at your own risk.

    (3) Pierre Hourlier Wines owners, agents or employees are not responsible if information made available on our website or communicated otherwise is not accurate, complete or current.

    (4) Any information provided is to help you select a product, however you should ensure that you always read the product label before consuming or using the product and never rely solely on the information presented on our website or within alternative communications.

    (5) Orders are only accepted in contract once the goods are dispatched - any email sent beforehand is simply an acknowledgement of the receipt of the order. Order can still be cancelled and withheld, such as in the event that the pricing is incorrect. 

    Privacy & Security

    Please note we do NOT share/sell your private details to third parties. 
    We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

    (1) What information do we collect.
    We may collect, store and use the following kinds of personal information:
    (a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).
    (b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
    (c) Information that you provide to us for the purpose of registering with us.
    (d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
    (e) Any other information that you choose to send to us.

    (2) Cookies
    A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
    We (may) use (both) (“session” cookies) (and “persistent” cookies) on the website. (We will use the session cookies to: keep track of you whilst you navigate the website; and (other uses). (We will use the persistent cookies to: enable our website to recognise you when you visit.)
    (Session cookies will be deleted from your computer when you close your browser.) (Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.)
    (We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.)

    (3) Using your personal information
    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
    We may use your personal information to: 
    (a) Administer the website;
    (b) Improve your browsing experience by personalising the website;
    (c) Enable your use of the services available on the website; 
    (d) Send to you goods purchased via the website, and supply to you services purchased via the website;
    (e) Send statements and invoices to you, and collect payments from you;
    (f) Send you general (non-marketing) commercial communications;
    (g) Send you email notifications which you have specifically requested;
    (h) Send to you (our newsletter and other) marketing communications relating to our business;
    (i) Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
    (j) Deal with enquiries and complaints made by or about you relating to the website; and
    (k) Other uses.;
    Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.)
    All our website financial transactions are handled through our payment services providers, PayPal and Stripe. You can review the PayPal and Stripe privacy policies at www.paypal.com and www.stripe.com/en-gb. We will share information with PayPal and Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

    (4) Disclosures
    We may disclose information about you to any of our employees, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
    In addition, we may disclose your personal information:
    (a) To the extent that we are required to do so by law;
    (b) In connection with any legal proceedings or prospective legal proceedings;
    (c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
    (d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
    (e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
    Except as provided in this privacy policy, we will not provide your information to third parties.

    (5) Security of your personal information
    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    (We will store all the personal information you provide on our secure (password and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted (using SSL technology). 
    Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    (You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

    (6) Policy amendments
    We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
    (We may also notify you of changes to our privacy policy by email.)

    (7) Third party websites
    The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

    (8) Updating information
    Please let us know if the personal information which we hold about you needs to be corrected or updated.

    (9) Contact
    If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to contact@hourlierwines.co.uk or by post to
    JP & PH Limited
    Unit 11, Melbourne Hall Visitor Centre
    Church Square
    Melbourne
    Derbyshire
    DE73 8EN.

    (10) AWRS (Alcohol Wholesaler Registration Scheme) Number

    Our AWRS (Alcohol Wholesaler Registration Scheme) Number is XBAW00000119648.

    (11) WOWGR (Warehousekeepers and Owners of Warehoused Goods Regulations) Number

    Our WOWGR Excise ID is GBOG394310800.

    (12) Our Company and VAT Numbers are as follows:

    Company Number: 12580393
    VAT Number: 394310890

    Refund Policy

    Returns & Replacements

    At Pierre Hourlier Wines we always aim to provide an excellent service and we want you to feel safe in the knowledge that shopping with us is simple. 
    If you are not 100% Happy…We will put it right!

    If you wish to return or replace your purchased wine, please call us on 01332 341466. Returns may be subject to additional charges depending on the condition of wines returned, and the collection required.

    Claims for damages must be reported as soon as possible.

    Accepted Methods of Payment

    Card payments can be made using any of the following methods:
    Visa
    Visa Delta
    Visa Electron
    Maestro/Switch/Solo
    Mastercard

    If you do not wish to pay online, the following methods of payment are accepted:

    Postal Order 
    If you are paying by postal order please make them payable to Pierre Hourlier Wines and put your order number on the back. Send your postal order to the following address:

    JP & PH Limited
    Unit 11, Melbourne Hall Visitor Centre
    Church Square
    Melbourne
    Derbyshire
    DE73 8EN

    Direct Debit via GoCardless
    Payments by postal order may take up to 10 working days to clear in full, after which we will process your order and despatch your goods.

    Wine Tastings:

    Breakage: 

    A charge may be applied in the case of accidental breakage.

    Refunds: 

    Refunds are available for tickets up to 2 days prior to the event. If less notice than this, please let us know as soon as you can and wherever possible we will attempt to resell your ticket(s) on your behalf. We cannot offer refunds for no-shows (due to adverse weather conditions, illness or other personal circumstances) unless notified as above. We reserve the right to cancel the tasting at any given time (full refunds will be issued if so).

    Discount: 

    The cost of the ticket is redeemable against orders of 12 bottles minimum per person. 

    Tickets: 

    Tickets for Wine Tastings are issued as e-tickets via e-mail address if purchased online, purchases in-store are issued as receipts. (physical tickets are available on demand for bespoke events). 

    Disclaimer:

    All participants must be at least 18 years of age. Please drink responsibly prior to and during the tasting. We reserve the right to refuse entry to the premises if we believe a customer is under the influence of alcohol at our discretion. Please notify us of any food allergies or dietary requirements with prior notice to the tasting.

    No prior knowledge needed about wines required to attend!