Terms and Conditions
Shipping & Delivery
We can deliver your wines to you at any UK address, work or private, within 4-5 working days of your order being placed (It can sometimes be sooner if we are performing deliveries personally, and if the wine is not currently held in storage at our bonded warehouse). Specific date delivery is also available, please notify us upon ordering.
- Free mainland UK Delivery is offered for orders with a value in excess of £100. All other deliveries (excluding the areas listed below) will incur a surcharge of £10.
- There is no minimum order quantity.
Scottish Highlands, Northern Ireland, Isle of Man, Channel Isles - If you live in these areas and wish to place an order (either by the contact form or telephone) as there may be additional delivery surcharges. We will confirm whether there is a surcharge before preparing your order. Orders to these areas incur a surcharge of £25.
We always do our very best to achieve our stated delivery times but please note we can not be held for circumstances beyond our control, including (but not limited to), adverse weather conditions, third party carriers and transit difficulties.
We offer a tracking system for deliveries, this will be made available to you upon the processing of your order. In addition, it is recommended that contact or leave us with delivery instructions (the function is available on the cart page.)
- If you have any questions regarding deliveries, please contact us and we will be able to help you.
Privacy & Security
Please note we do NOT share/sell your private details to third parties.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect.
We may collect, store and use the following kinds of personal information:
(a) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation).
(b) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services.
(c) Information that you provide to us for the purpose of registering with us.
(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
(e) Any other information that you choose to send to us.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We (may) use (both) (“session” cookies) (and “persistent” cookies) on the website. (We will use the session cookies to: keep track of you whilst you navigate the website; and (other uses). (We will use the persistent cookies to: enable our website to recognise you when you visit.)
(Session cookies will be deleted from your computer when you close your browser.) (Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.)
(3) Using your personal information
We may use your personal information to:
(a) Administer the website;
(b) Improve your browsing experience by personalising the website;
(c) Enable your use of the services available on the website;
(d) Send to you goods purchased via the website, and supply to you services purchased via the website;
(e) Send statements and invoices to you, and collect payments from you;
(f) Send you general (non-marketing) commercial communications;
(g) Send you email notifications which you have specifically requested;
(h) Send to you (our newsletter and other) marketing communications relating to our business;
(i) Provide third parties with statistical information about our users – but this information will not be ugsed to identify any individual user;
(j) Deal with enquiries and complaints made by or about you relating to the website; and
(k) Other uses.;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.)
In addition, we may disclose your personal information:
(a) To the extent that we are required to do so by law;
(b) In connection with any legal proceedings or prospective legal proceedings;
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(d) To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(5) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
(We will store all the personal information you provide on our secure (password and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted (using SSL technology).
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(6) Policy amendments
(7) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(8) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(10) AWRS (Alcohol Wholesaler Registration Scheme) Number
Our AWRS (Alcohol Wholesaler Registration Scheme) Number is XNAW00000104010.
Returns & Replacements
At Pierre Hourlier Wines we always aim to provide an excellent service and we want you to feel safe in the knowledge that shopping with us is simple.
If you are not 100% Happy…We will put it right!
If you wish to return or replace your purchased wine, please call us on 01332 341466. Returns may be subject to additional charges depending on the condition of wines returned, and the collection required.
Claims for damages must be reported as soon as possible.
Accepted Methods of Payment
Card payments can be made using any of the following methods:
If you do not wish to pay online, the following methods of payment are accepted:
If you are paying by postal order please make them payable to Pierre Hourlier Wines and put your order number on the back. Send your postal order to the following address:
Pierre Hourlier Wines
Unit 11, Melbourne Hall Visitor Centre
Payments by postal order may take up to 10 working days to clear in full, after which we will process your order and despatch your goods.
Direct Bank Deposit
This can be arranged at any branch of Barclays Bank with the following details:
Account name: Pierre Hourlier Wines
Account number: 11792193
Sort code: 16-25-21